I can receive e-mails, but not send in Outlook or Thunderbird. Help! Print

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If you can receive mail but aren't able to send this means one thing:

Your internet provider is blocking you from using anyone's outgoing mail servers but their own. Many major ISPs are blocking outgoing emails. The reason they do this is to prevent you from using their internet connection for spamming purposes. You will still be able to send emails, but only by using your ISP'S outgoing mail server. Every ISP's outgoing mail address is different, but for the most part they will be mail.yourispname.com If mail.yourisp.com does not work and you are still unable to send emails, you will need to call your internet service provider to find out what their outgoing mail server is.

Common Outgoing Servers - (also need to check the 'My outgoing server requires authentication tab' and enter your ISP login information there)
Rogers Hi Speed -- smtp.broadband.rogers.com
Bell - smtp10.bellnet.ca
Wightman - mail.wightman.ca
Sentex - smtp.sentex.net
Cyg.net - mail.cyg.net
Golden Triangle Online - mail.golden.net
Look Communications - postoffice.look.ca
Primus - smtp.primus.ca

We also have Exim running on port 26 for this very reason. A possible work around is to change your outgoing mailserver to our IP address - 174.123.220.98 and to port 26 (the advanced tab in account settings).


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